Service & Maintenance
WORLDWIDE SUPPORT
We help everywhere
Smooth production
Countless of our test and automation systems are in use worldwide – some of them for decades. In addition to their highly innovative nature, our systems are particularly distinguished by their long service life.
We offer a wide range of different services throughout the entire tester and product life cycle.
What is your area of interest?
Global service
Our experienced employees are at your service worldwide at our locations on three continents and thus always in your time zone to support you comprehensively with the following services.
This is how we ensure the high availability of your systems:
- Technical Support
Our service engineers and technicians help with sound expertise on technical issues relating to our products and systems.
In multiple languages. By phone or email.
-
Access to our support through our global service network.
On-site or remotely. -
Training & Education
We offer training for professional handling of your new hardware and/or software. Schedule direct commissioning training or specialized training, such as on schematics, mechanics, etc. -
Telephone support, troubleshooting, error diagnosis
- Service agreements
For an appropriate fee, we offer individual service agreements, perfectly tailored to your specific development and production processes.
Pick your service level agreement from the following services for uninterrupted operation of your systems:
-
24/7 Technical Support
Guaranteed access to support from our service engineers around the clock. Alternatively, we offer 16/5 or 24/5 models. -
Spare & wear parts
Benefit from customized agreements for fast delivery of system-relevant spare parts. We provide wear parts that need to be replaced cyclically or at intervals as scheduled. -
Warehousing
If you wish, we can also take care of warehousing for you. -
Maintenance contracts
We will prepare an individual maintenance plan for you, with advanced scheduling and perfectly coordinated with your production planning, under consideration of defined downtimes. -
Fixed hourly allotment
We can jointly predetermine an hourly allotment for maintenance work and service assignments. It ensures that we can be with you immediately in an emergency without any further bureaucratic effort. -
Calibration agreements
Our licensed partner companies perform calibrations for you on site or in special laboratories. Optionally, you can get suitable spare parts for the downtime. We also conclude individual 24h spare parts service agreements with our suppliers.
- Upgrading and retrofitting
Over several years, we enable high reusability of our systems and equipment. They can be adapted to new products or specifications at any time (retrofit).
We will advise you individually on the appropriate hardware and software modifications.
-
Would you like to relocate?
With our relocation service, we can also get your systems up and running again for you at other locations.
Your satisfaction is our motivation!
We are always there for you!
On-site service
Efficient support and fast assistance throughout the entire production cycle. Worldwide on three continents.